SpaceVoice

1. Introduction

SpaceVoice ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered voice agent platform.

2. Information We Collect

Personal Information

Contact information (name, email address, phone number)
Business information (company name, industry)
Account credentials
Payment information (processed securely through our payment providers)

Call Data

Call recordings and transcripts (with consent)
Call metadata (duration, time, caller information)
AI interaction logs

Usage Data

Device and browser information
IP address and location data
Platform usage analytics

3. How We Use Your Information

To provide and maintain our voice agent services
To process appointments and customer interactions
To improve our AI models and service quality
To communicate with you about your account and services
To detect and prevent fraud or abuse
To comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your data:

256-bit AES encryption for data at rest and in transit
SOC 2 Type II compliant infrastructure
Regular security audits and penetration testing
Access controls and employee training

5. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. Call recordings are retained for 90 days by default, unless you configure a different retention period.

6. Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Export your data in a portable format
Opt out of marketing communications

7. Third-Party Services

We use trusted third-party services for telephony, AI processing, and infrastructure. These providers are contractually bound to protect your data and comply with applicable privacy laws.

8. Contact Us

For privacy-related inquiries, please contact us at:

Email: support@spacevoice.ai